| Information | |
|---|---|
| has gloss | eng: Live Support Software (aka Live Help, Live Chat) is a popular term for instant messaging applications designed specifically to provide online assistance to users of a web site. The software enables the administrator or webmaster of a web site to receive and respond to text communication from multiple users of the web site. It is commonly used as a way for webmasters/site owners to instantly engage their website visitors; done both in a reactive and proactive fashion. By using this type of software, webmasters often are anticipating: a) increased interactivity and trust with the website visitor; b) (if an E-commerce site) increased sales/conversions. |
| lexicalization | eng: live support software |
| instance of | c/Service industries |
| Meaning | |
|---|---|
| German | |
| has gloss | deu: Als Live Support System oder Live Help System bezeichnet man einen interaktiven Service, der über ein Netzwerk (meist das Internet) zur Verfügung steht und insbesondere bei Softwareproblemen in Anspruch genommen wird. Die Begriffe sind sehr weit gefasst, entsprechende Dienste sehr vielseitig, d. h. technische Umsetzung, inhaltliches Angebot oder Vergütung können sehr verschieden sein. |
| lexicalization | deu: Live Support System |
| lexicalization | deu: Live-Support-System |
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